Shipping Policy
At Luxesam, we work hard to make sure your order is processed and delivered safely and efficiently. Please review the information below for details about our shipping options, processing times, and delivery policies.
Shipping Options & Rates
We currently offer the following shipping options:
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0 – $51.99 | $5.98 |
| Free Shipping | $52.00 – $99.99 | FREE |
| VIP Fast Shipping | Available orders | $9.98 |
Standard Shipping
Orders totaling $0–$51.99 are eligible for Standard Shipping at a flat rate of $5.98.
Free Shipping
Orders totaling $52.00–$99.99 qualify for FREE Standard Shipping.
No shipping fee will be charged for eligible orders.
VIP Fast Shipping
For customers who prefer faster delivery, VIP Fast Shipping is available for a shipping fee of $9.98.
Availability and estimated delivery times may vary depending on the destination and product.
Please select the available shipping option at checkout.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Estimated Delivery Time
Delivery times may vary depending on your shipping destination, selected shipping method, carrier, customs processing, and other factors.
Any estimated delivery times shown at checkout are estimates only and are not guaranteed delivery dates.
Please allow additional time during holidays, promotional periods, or other periods of unusually high order volume.
Shipping Delays
Although we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Carrier delays
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Public holidays
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Customs processing
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Incorrect or incomplete shipping information
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High-volume shipping periods
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Transportation disruptions
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Other unforeseen circumstances
We appreciate your patience if your order experiences an unexpected delay.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number when available.
You can use the tracking number to monitor your shipment and view the latest available delivery updates.
Please note that tracking information may take 24–72 hours to appear or update after the package has been shipped.
You can also visit our Track Your Order page to check your shipment status.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to assist you. However, we cannot guarantee that an address can be changed once your order has entered processing or has already been shipped.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
Please include your order number, tracking number, and relevant details or photos when applicable.
We will review the situation and work with you toward an appropriate solution.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
Unless otherwise stated, any applicable customs duties, taxes, or additional fees are the responsibility of the customer.
Customs policies vary by country, and Luxesam cannot guarantee whether or how much you may be charged.
Shipping Address Restrictions
We currently ship to destinations where our shipping carriers and logistics partners are able to provide service.
Some remote areas, restricted locations, or destinations with special customs requirements may have limited shipping availability.
If a shipping destination is unavailable at checkout, please contact us at customer@luxesam.com for assistance.
Questions About Shipping
If you have any questions about our shipping policy, shipping options, or your order, please contact our customer service team:
Email: customer@luxesam.com
We're happy to help.
Thank you for shopping with Luxesam!