Return & Refund Policy

At Luxesam, we want you to be satisfied with your purchase.

If you're not completely happy with your order, you may be eligible to request a return or exchange according to the policy below.

14-Day Return Policy

We offer a 14-day return period.

You have 15 days from the date your order is delivered to request a return or exchange.

To be eligible for a return, the item should generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Free from damage caused by use

• Accompanied by proof of purchase or your order number

How to Request a Return

To request a return, please contact us at:

customer@luxesam.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos or other information if requested by our customer service team

We will review your request and provide further return instructions.

Please do not send an item back before receiving return instructions from our customer service team.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Exchanges

If you would like to exchange an item, please contact us at customer@luxesam.com.

Exchange availability may depend on product availability.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging so we can investigate the issue and determine the appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific reasons.

Any applicable exclusions will be indicated on the relevant product page or communicated by our customer service team.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

Please contact us before returning an item so we can provide the appropriate instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

customer@luxesam.com

We're here to help make your shopping experience with Luxesam as easy as possible.